Votes
0
Product:
Character Creator 2
Version:
2.0 Beta 1
Status:
Released in 2.0
Issue 2004
At when trying start a new project program crashes
At start-up I usually get no background or character. Occasionally I get a character and background. In either case when trying to load a new character program crashes. This was reported on ticket #108603 and it was suggested that I make sure that my graphics card and windows are up-to-date. I downloaded and installed the latest video driver, and made sure that the windows version is up-to-date. I saw no change in the problem. I have attached an .rar file with a video capture of what I am seeing.
OS: Windows 10
Attachment:
  •  5
  •  2276
Bug
Submitted bybobu2357 Jan 9, 2017
1
COMMENTS (5)
bobu2357 Feb 4, 2017 
After loading the test program I didn't get the crash.  In a few minutes of playing with it everything worked OK, although I don't see the purpose of the "Atmosphere", and I am assuming all the other things I created and bought for CC1.0 will become available when a final version of CC2.0 is issued. Also, I had to turn of parts of Norton security to allow some  (looked like test) function to run.
Feedback Tracker Admin Feb 2, 2017 
Thanks for your patience.

Please download our test version using the link below to see if it can help to resolve the issue you encounter.
AP zip file
https://1drv.ms/u/s!AnCS_ERpMAdzb24fHKmMEyvvc_M

How to use:
Unzip and run the CharacterCreator.exe in Bin64 folder

Thank you.

Reallusion
Feedback Tracker Admin Jan 23, 2017 
Thanks for your feedback.

Please provide your dxdiag file for further checking.
a) Type "dxdiag.exe" on the Start screen and click "dxdiag.exe run command" from the search list.
b) It will then check your system for a while, after finishing, click "save all information"
c) Save "DxDiag.txt". and send this to us as an attachment.

Thank you.

Reallusion
bobu2357 Jan 12, 2017 
No
luke (RL) Jan 10, 2017 
do you use laptop ?
1