Votes
0
Product:
iClone 8
Version:
8.01
Status:
Closed
Issue 8702
Application error on Iclone 8
Hi supporter

Please help me see the error below.
This is not the first time this error has occurred. but 7 times in 1 hour using it.
The detail is just opening the pre-made file and only 1-2 operations is the program error. File size is about 1.1Gb

can add camera or light or any rotation... also lead to the same error as above.
hope you support this annoying iclone 7 version.

Hope you can solve this problem soon.
Thank you so much

Cuong
OS: Windows 11
Attachment:
  • ddd.png
  •  3
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Contents
Submitted byfortunately.cuong Jul 15, 2022
1
COMMENTS (3)
fortunately.cuong Aug 9, 2022 
Hi Molly
Hi  Reallusion

sorry for the late reply.

About the error 7-8 times in a short time when opening the file more than 1 Gb, I already know part of the reason.
The cause of this time does not come from low or high machine configuration. which comes from CPU heatsink error which leads to software failure.
After handling the radiator fan error, ICLONE no longer appears the other error. and I have tested the new file up to 2 Gb with no errors.
Of course, in the future, if there are any other errors, I will contact you.
This could be one of the coolest finds I've come across. because in the past when using iclone 7.93 or CC3 it was very common to have such errors.

You and software developers can refer to this case.
  Thank you
Feedback Tracker Admin Aug 8, 2022 
Hi fortunately.cuong,

Can you provide your project file to us?

Molly
Reallusion
Feedback Tracker Admin Jul 22, 2022 
Hi fortunately.cuong,

Thank you for your feedback.Please provide your project file to help us identify the problem.You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.Your help is highly appreciated.

Molly
Reallusion
1