Votes
0
Product:
Cartoon Animator 4
Version:
4.5
Status:
Assigned
Issue 8192
Application error
Hi,
When I close CTA, often an Application Error shows up as the pic attached. What does this mean?
Thank you,

Regards,
J
OS: Windows 10
Attachment:
  • CTA Error.png
  •  2
  •  396
BugGeneral
Submitted byjedi.peace
1
COMMENTS (2)
Feedback Tracker Admin 
Hi jedi.peace,

Did this issue still exist?
We need more information in order to help you.

Allen
Reallusion
Feedback Tracker Admin 
Thank you for your feedback.

Please provide your crash dump file to help us identify the problem.

When the AP crashes, If an error message pops up:
Step1: Please do not close the error message
Step2: Open the Task Manager
Step3: Click the "Processes" tab
Step4: Right-click on the "CTA AP"
Step5: Click the "Create dump file"

Your help is highly appreciated.

Allen
Reallusion
1