Animator 3 crashes shortly after opening

Votes
0

Product:
CrazyTalk Animator 3

Version:
3.32

Status:
Closed

Issue 6722

Animator 3 crashes shortly after opening

I'm trying to use CrazyTalk Animator 3, but the program crashes shortly after opening without any error messages. I'm have a full version of the software and use Windows 10.

OS: Windows 10

Attachment:

3
1547

Bug

Submitted bygustavo.tenorio.c 2020/03/05 13:27:17

COMMENTS (3)

Feedback Tracker Admin 2020/03/07 14:30:38

Thank your for letting us know. Glad to hear the issue had been solved.

Irving
Reallusion

gustavo.tenorio.c 2020/03/06 16:23:00

The issue was solved by updating the Graphics Card driver. Thanks for the support!

Feedback Tracker Admin 2020/03/06 08:03:18

Hi gustavo.tenorio.c,

Sorry to hear you are having problem with CrazyTalk Animator 3.
This kind of issue usually caused by incomplete Windows update, outdated driver, or incomplete product installation.
I have helped you submit this issue to our online support system. The support team will contact you via email within 48 hours and will help you resolve this issue.
You can also check the “Support Ticket” section on your account page as per following link.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team
We apologize for the inconvenience caused and look forward to getting your issue resolved.

Irving
Reallusion