Thanks for your feedback. Please record a video clip about how you operate the program until you encounter the problem & send it to us. We recommend using Debut Video Capture Software to do it. Debut Video Capture Software: http://www.nchsoftware.com/capture/index.html Please can you send us your dxdiag.txt file so we can check your system for any obvious problems. a) Type "dxdiag.exe" in the Search box and click "dxdiag.exe run command" from the search list. b) It will then check your system for a while, after finishing, click "save all information" c) Save "DxDiag.txt". and send this to us as an attachment. You can use cloud services such as Dropbox or OneDrive to make the file available to us and email the link to feedbacktrackeradmin@reallusion.com. Your help is highly appreciated. Reallusion