Accurig avatar not uploading to Actorcore

Votes
8

Product:
ActorCore

Version:
1.0

Status:
Not Reproducible

Issue 8950

Accurig avatar not uploading to Actorcore

I have uploaded my own FBX character to accurig and completed the rigging but when exporting to actorcore it gets to 19% and then doesn’t go any further, accurig appears to be frozen and after about 5 minutes there is no network activity on task manager. First character I uploaded was around 400,000 tries and then I uploaded one at 25,000 tries. Using windows 10. Anyone else having problems uploading to actorcor?

OS: Windows 10

8
2459

Bug AccuRIG

Submitted byhemsleyjon Oct 4, 2022

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COMMENTS (8)

mmutarum Jan 18, 2023

I have uploaded my own FBX character to accurig and completed the rigging but when exporting to actorcore it gets to 10% I get Error occured while uploading to actorcore. followed this:
To get the DxDiag file:
1. Select the "Start" menu, click "run" or press <Win Key> + <R>.
2. Input "dxdiag" & click "ok".
3. It will check your system for a while, after finish, click "save all information".
4. Save "DxDiag.txt".

But no success am still getting the error message

hemsleyjon Oct 6, 2022

Hi, what data do you need? Thanks

Feedback Tracker Admin Oct 7, 2022

Hello,

Your FBX character and Dxdiag. Thanks a lot.

To get the DxDiag file:
1. Select the "Start" menu, click "run" or press <Win Key> + <R>.
2. Input "dxdiag" & click "ok".
3. It will check your system for a while, after finish, click "save all information".
4. Save "DxDiag.txt".

Soya
Reallusion

Feedback Tracker Admin Oct 6, 2022

Hi hemsleyjon,

Can you send your data to us for testing? Thank you for your help.


Soya
Reallusion

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