Votes
1
Product:
iClone 8
Version:
8.4
Status:
Assigned
Issue 11255
AccuLips frequently cuts off the end of audio clips
When creating an AccuLips script, I'm finding that the audio is auto cut short by about a second or so compared to what is actually contained in the file. Attached are two audio clips that cause this to happen when processed with AccuLips.

To reproduce this:
- Open iClone and add a character.
- Go to Modify -> Create Script -> AccuLips
- Choose one of the audio files attached to this bug report, so that the window shows a preview of the waveform of the audio clip.
- Scroll all the way to the right of that waveform, and notice that the clip has been cut short, instead of including the entire length of the audio clip.

The first screenshot attached here shows the problem occurring ("Failed.png"), after processing the "Alviston_Acrophobia_MyFriends" audio file. So far my "workaround" to this bug has been to very slightly change the audio file, generally by adding a tiny amount of silence to the end of the clip. Usually this causes the file to process correctly. Look at the second screenshot attached ("Corrected.png") for the result of processing that same clip with a tiny bit of silence added to the end of the clip.

At first I thought maybe AccuLips always ignores the last "N" seconds of a clip, but that's not the case. Most of the time AccuLips processing audio files correctly, without truncating the end of the audio files. But this is happening often enough that it's not at all rare, and should be looked at. I've attached two audio clips that cause this error to occur, to help you diagnose how AccuLips is failing.
OS: Windows 11
Attachment:
  • Failed.png
  • Corrected.png
  •  2
  •  200
Bug
Submitted bydan.goyette
1
COMMENTS (2)
dan.goyette
FWIW, I've found that this might only be an issue when using .mp3 audio files. On a hunch, I tried converting all of my audio files to .wav, and so far I haven't seen AccuLips trimming the end of the clips as long as .wav files are used. So I'll consider that a reasonable workaround for now.
Feedback Tracker Admin
Hi dan.goyette,

I'm glad that you found a workaround and told me.I have sent it to our development team.Thanks.

Molly
Reallusion
dan.goyette
It would be great to know if there's some workaround to this in the meantime, while the issue is being corrected.
1