Votes
0
Product:
iClone 8
Version:
8.33
Status:
Released in 8.33
Issue 10890
AccuFace fails to capture correct IPaddress with several network adapters are present
As the title states:

AccuFace uses the incorrect interface when there are more then one network adapters present and
configured on a windows system. In my case, a VPN and a Tunnel (Tailscale), this is currently happening
on a system configured for a private network and disabling adapters seems to have no affect on the
issue.

Lastly, the application is pulling a IPv6 address and not a standard IPv4, which seems to be invalid in the
Motion Live Plugin. (Some mentions of disabling IPv6 works...but you really should not have to do this.)

Steps to Recreate:
1: Launched the iClone v8.33.
2: Open motion live interface to connect.
2 Launched AccuFace to obtain proper connection IP.

Spec: ThreadRipper 5000 Series, 265 Gigs Ram, x2 RTX 4090 (updated studio drives), Windows 11 ( 22H@, 22621.2428)
OS: Windows 11
Attachment:
  • panel.png
  •  5
  •  1016
BugAccuFACE
Submitted byplaylogic Nov 7, 2023
1
COMMENTS (5)
playlogic Nov 8, 2023 
Yes, solves this and issue Issue 10894 that I reported.
Feedback Tracker Admin Nov 9, 2023 
Great!We will release this version soon.Thanks

Molly
Reallusion
Feedback Tracker Admin Nov 8, 2023 
Hi playlogic,

We have a hotfix version.Can you try it and tell us the result?Thanks.

Step1:
Please download hotfix version and decompress it.

Step2:
double-click the folder,and double-click AccuFACE.exe

Hotfix download link:
https://cdn4.reallusion.com/Maxine-Realtime-for-iClone_20231107.2.zip

Molly
Reallusion
RowdyWabbid Nov 7, 2023 
For the time being I solved my problem by disabling IPv6 and restarting AccuFace.
Feedback Tracker Admin Nov 8, 2023 
Hi RowdyWabbid,

Great!Your help is highly appreciated.

Molly
Reallusion
RowdyWabbid Nov 8, 2023 
Accuface is showing the right IP. Works now, thanks.
Feedback Tracker Admin Nov 8, 2023 
Hi RowdyWabbid,

Can you try our hotfix version and tell us the result?Thanks.

Step1:
Please download hotfix version and decompress it.

Step2:
double-click the folder,and double-click AccuFACE.exe

Hotfix download link:
https://cdn4.reallusion.com/Maxine-Realtime-for-iClone_20231107.2.zip

Molly
Reallusion
RowdyWabbid Nov 7, 2023 
Unable to connect, getting IPv6 address from accuface as well.
VoidSlicer Nov 7, 2023 
I am getting only IPv6 address from AccuFace too
Feedback Tracker Admin Nov 9, 2023 
Hi VoidSlicer,

Thank you for you help.

Molly
Reallusion
VoidSlicer Nov 8, 2023 
The hotfix version has fixed the issue.
Thank You :-)
Feedback Tracker Admin Nov 8, 2023 
Hi VoidSlicer,

Can you try our hotfix version and tell us the result?Thanks.

Step1:
Please download hotfix version and decompress it.

Step2:
double-click the folder,and double-click AccuFACE.exe

Hotfix download link:
https://cdn4.reallusion.com/Maxine-Realtime-for-iClone_20231107.2.zip

Molly
Reallusion
1