3dxchange crashes does not launch

Votes
0

Product:
3DXchange 7

Version:
7.5

Status:
Active

Issue 6267

3dxchange crashes does not launch

I have just upgraded my software but 3dxchange crashes does not launch, you see the splash screen it disappears then nothing.
I have uninstalled it, and reinstall several times. and changed screen resolution still doesn't work
Computer system settings:
Display NVIDIA GeForce GTX1070
Desktop resolution 3840 x 2160
Active signal resolution 3840 x 2160
Refresh rate (Hz) 60 Hz
Bit depth 8-bit
Colour format RGB
Colour space Standard dynamic range (SDR)

Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz
Memory: 32.0 GB
System: 64-bit Operating System, x64-based processor

your help in this matter would be gratefully appreciated, if issue is not resolved I will go down the route of moneyback guarantee
Brian

OS: Windows 10

3
1048

Bug

Submitted bybrianalanlang 2019/09/17 04:58:28

COMMENTS (3)

Feedback Tracker Admin 2019/09/24 10:25:46

Hi brianalanlang,

Did 3DXchange ever launch successfully ?

Molly
Reallusion

brianalanlang 2019/09/17 17:43:09

I have gone through the first part of iClone_WER_ON.reg, but I can't locate
4. Once crash, try to find the dump files under:
   %APPDATA%\iClone\CrashDump\
   OR
   C:\Users\%USERNAME%\AppData\Roaming\iClone\CrashDump\

5. And the log files here:,
    %LOCALAPPDATA%\Reallusion\
   OR
   C:\Users\%USERNAME%\AppData\Local\Reallusion\
I have done a search on the above to no joy
I am really getting frustrated with this, before I started this I uninstalled all the software which I purchase the other day and we loaded it back on to make sure that I haven't done anything incorrectly.

I check my video card which is NVIDIA® GeForce® GTX 1070 OC 1518 MHz - 8.0GB GDDR5 Video RAM - DirectX® 12.1

Feedback Tracker Admin 2019/09/17 09:16:04

Hi, brianalanlang,

Please provide your system information file and 3DXchange 7 crash dump file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://goo.gl/YgVYhF

Attach these files in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment.

Thank you for your help.

Donnie
Reallusion