3DXchange7 crashes without any message

Votes
1

Product:
3DXchange 7

Version:
7.4

Status:
Active

Issue 6089

3DXchange7 crashes without any message

When I import any DAZ gen3 or 8 character into 3DXchange7 it will load fine and display. When I try to export or click "Apply to iClone" the program is busy for a while and then crashes. There is no error message, it just disappears.
GPU is RTX2080 with driver 26.21.14.3086
DAZ 4.11.0.383 Pro 64-bit
3DXchange 7.4.2515.1

I tried unmorphed default figures, with and without animations and using various FBX versions. I have tried to follow the online manual to the letter, but 3DXchange crashes each time.

Please fix your programs so they don't crash, particularly without any messages.

OS: Windows 10

Bug Pipeline (Export/Import)

Submitted byccl_51 2019/07/07 08:47:08

COMMENTS (5)

digitrevx 2019/12/10 07:38:08

Can your software maybe not crash to desktop when importing any modern fbx file into it?

Aniquate 2019/07/24 12:56:43

I Used the fbx bin 2011 Export switched to 2012 and it worked. One of May Frustration Points was to Export head meshes and try to reimport them, without Changes it causes Errors. Maybe some Workaround needed.


Thanks

Feedback Tracker Admin 2019/08/01 07:52:18

Hi Aniquate,

Can you provide your FBX file ( FBX 2011-Binary )to us and capture a screen shot about Daz Export FBX Option panel?

Molly
Reallusion

Feedback Tracker Admin 2019/07/25 03:42:19

Hi Aniquate,

Can you provide your FBX file to us and capture a screen shot about Daz Export FBX Option panel?

Molly
Reallusion

Attachment:

3.jpg

Feedback Tracker Admin 2019/07/23 07:03:59

Hi ccl_51，

Can you provide crash dump file & startup log file to us?

Molly
Reallusion

Feedback Tracker Admin 2019/07/15 05:37:59

Hi ccl_51，

We can't reproduce this issue.  Please provide crash dump file & startup log file to help us identify the problem.Attach the file in your next comment. 

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Molly
Reallusion

Aniquate 2019/07/14 20:14:36

I got the same Problem gen 3/8 male & female, base model no hairs

Feedback Tracker Admin 2019/08/01 07:54:47

Hi Aniquate,

Please provide your FBX file to us. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 

You can use Private Comment if you want to keep it private.

Molly
Reallusion

Feedback Tracker Admin 2019/07/23 07:04:43

Hi Aniquate,

Please provide crash dump file & startup log file to help us identify the problem.Attach the file in your next comment. 

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Your help is highly appreciated.

Molly
Reallusion