3DXchange 7 trial crashes on startup

Votes
0

Product:
3DXchange 7

Version:
7.61

Status:
Closed

Issue 6691

3DXchange 7 trial crashes on startup

The 3DXchange logo opens for a second then a small white 3dxhange window flashes and closes.

3DXchange 7 trial crashes on startup
Windows 10, Nvidia GTX 1660 ti

OS: Windows 10

Bug Pipeline (Export/Import)

Submitted byOremor 2020/02/24 06:40:17

COMMENTS (3)

Feedback Tracker Admin 2020/02/25 10:40:37

Thank you for letting us know. I'm glad to hear the issue has been resolved :)

Irving
Reallusion

Oremor 2020/02/25 03:44:23

I managed to resolve the problem.
3DXchange was crashing on startup because of the Nvidea driver.
I installed the current Nvidia "Studio Driver" not the Nvidia Game driver.
I did NOT install:
>Nvidia Geforce experience.
>Nvidia physics.

Feedback Tracker Admin 2020/02/25 02:11:13

Hi Oremor,

Sorry to hear you are having problem with 3DXchange.
This king of issue usually caused by incomplete Windows update or outdated display driver.
I have helped you submit your issue to our on-line support system. The support team will contact you via email within 48 hours and will help you to resolve this issue.
You can also check the “Support Ticket” section on your account page as per following link.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team
We appreciate your feedback and look forward to getting your issue resolved.

Irving
Reallusion